Shipping Policy

Last Updated: May 2026

Thank you for shopping with The Neon Heaven.

This Shipping Policy explains how we process, ship, and deliver physical products purchased through our website.

Order Processing

Orders are typically processed within 3–7 business days after payment confirmation.

Processing times may vary during:

Customers will receive a confirmation email once the order has been processed and shipped.

Estimated shipping times vary depending on destination and carrier availability.

Typical delivery estimates:

Please note that shipping times are estimates only and are not guaranteed.

We may use third-party shipping providers including local and international courier services.

Carrier selection may vary depending on destination, package size, and availability.

When tracking is available, customers will receive tracking information via email after shipment.

Please allow time for tracking updates to appear in the carrier system.

International customers may be responsible for:

These fees are determined by local customs authorities and are not included in our product or shipping prices.

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, lost packages, or additional fees caused by:

Once an order has been shipped, delivery responsibility transfers to the shipping carrier.

If your package is significantly delayed or lost, please contact us and we will do our best to assist in resolving the issue with the carrier.

If your order arrives damaged, please contact us within 7 days of delivery and include:

Claims submitted after this period may not be eligible for replacement or assistance.

Digital products, online courses, and downloadable materials are delivered electronically and are not subject to shipping.

If you have any questions regarding shipping, please contact us at:

The Neon Heaven
Operated by Pro Digital Platforms LLC