Refund Policy
Last Updated: May 2026
At The Neon Heaven, we strive to provide high-quality educational content and products.
Digital Products and Courses
Due to the nature of digital products and instant-access educational materials, all sales are final.
We do not offer refunds for:
Online courses
Downloadable content
Digital templates
Educational materials
Membership access
Please review product descriptions carefully before purchasing.
Physical Products and DIY Kits
If you receive a damaged or defective item, please contact us within 7 days of delivery at:
To process a claim, we may require:
Photos of the item
Proof of purchase
Shipping information
We do not accept returns for:
Customized products
Used items
Improperly handled products
Chargebacks
Unauthorized chargebacks or fraudulent disputes may result in account restrictions and collection actions.
Contact
The Neon Heaven
Operated by Pro Digital Platforms LLC