Refund Policy
Last Updated: September 2026
At The Neon Heaven, we want you to feel confident when joining the 3D Neon Sign Academy.
We offer a 7-Day Satisfaction Guarantee on eligible course purchases, subject to the terms below.
1. 7-Day Satisfaction Guarantee
If you purchase the 3D Neon Sign Academy and decide that it is not the right fit for you, you may request a refund within 7 calendar days of your purchase.
To request a refund, contact us at:
Please include your name, email address used for your purchase, order number, and the reason for your request.
2. Digital Course Access
The 3D Neon Sign Academy is a digital educational product that provides immediate access to online course content, videos, resources, and downloadable materials.
By purchasing the course, you acknowledge that access to the digital content may begin immediately after purchase.
Where applicable law permits, once digital content has been accessed, downloaded, or substantially consumed, eligibility for a refund may be affected.
3. Downloadable Materials
The Academy may include digital resources such as:
- Templates
- Vector files
- PDFs
- Guides
- Project files
- Bonus materials
Because these resources are digital and can be retained after download, refunds may be limited where permitted by applicable law once downloadable materials have been accessed or downloaded.
4. Course Completion
Our 7-Day Satisfaction Guarantee is intended to give students a reasonable opportunity to experience the Academy and determine whether it is right for them.
Refund requests may be denied where permitted by applicable law if the course has been substantially completed or a substantial portion of the course materials has been consumed.
5. Fraudulent or Abusive Refund Requests
We reserve the right to review refund requests involving suspected fraud, unauthorized use, repeated purchases and refund requests, account sharing, redistribution of course materials, or other abuse of the Academy.
Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws.
6. Refund Processing
If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider or financial institution.
7. Consumer Rights
This Refund Policy does not exclude or limit any mandatory consumer rights that apply to you under the laws applicable to your purchase.
If a mandatory legal right provides a different refund, cancellation, or withdrawal period, that right will apply to the extent required by law.
8. Contact
If you have questions about this Refund Policy or your purchase, please contact:
The Neon Heaven
Email: hello@theneonheaven.com