{"id":3568,"date":"2026-05-12T02:52:24","date_gmt":"2026-05-12T02:52:24","guid":{"rendered":"https:\/\/theneonheaven.com\/?page_id=3568"},"modified":"2026-05-12T04:12:22","modified_gmt":"2026-05-12T04:12:22","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/theneonheaven.com\/es\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3568\" class=\"elementor elementor-3568\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f366c40 e-flex e-con-boxed e-con e-parent\" data-id=\"f366c40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"1831c3e\" class=\"e-1831c3e-bd4dfdf e-heading-base\">Shipping Policy&nbsp;<\/h2>\n\t\t\t\t<div class=\"elementor-element elementor-element-812b669 elementor-widget elementor-widget-text-editor\" data-id=\"812b669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Last Updated: May 2026<\/p><p>Thank you for shopping with The Neon Heaven.<\/p><p>This Shipping Policy explains how we process, ship, and deliver physical products purchased through our website.<\/p><h2>Order Processing<\/h2><p>Orders are typically processed within 3\u20137 business days after payment confirmation.<\/p><p>Processing times may vary during:<\/p><ul><li><p>High order volume periods<\/p><\/li><li><p>Product launches<\/p><\/li><li><p>Holidays<\/p><\/li><li><p>Custom or made-to-order production<\/p><\/li><\/ul><p>Customers will receive a confirmation email once the order has been processed and shipped.<\/p><h2>Shipping Times<\/h2><p>Estimated shipping times vary depending on destination and carrier availability.<\/p><p>Typical delivery estimates:<\/p><ul><li><p>United States: 5\u201312 business days<\/p><\/li><li><p>International Orders: 7\u201325 business days<\/p><\/li><\/ul><p>Please note that shipping times are estimates only and are not guaranteed.<\/p><h2>Shipping Carriers<\/h2><p>We may use third-party shipping providers including local and international courier services.<\/p><p>Carrier selection may vary depending on destination, package size, and availability.<\/p><h2>Tracking Information<\/h2><p>When tracking is available, customers will receive tracking information via email after shipment.<\/p><p>Please allow time for tracking updates to appear in the carrier system.<\/p><h2>International Orders<\/h2><p>International customers may be responsible for:<\/p><ul><li><p>Import duties<\/p><\/li><li><p>Customs fees<\/p><\/li><li><p>VAT or local taxes<\/p><\/li><li><p>Additional clearance charges<\/p><\/li><\/ul><p>These fees are determined by local customs authorities and are not included in our product or shipping prices.<\/p><h2>Incorrect Shipping Information<\/h2><p>Customers are responsible for providing accurate shipping information at checkout.<\/p><p>We are not responsible for delays, lost packages, or additional fees caused by:<\/p><ul><li><p>Incorrect addresses<\/p><\/li><li><p>Incomplete shipping information<\/p><\/li><li><p>Failed delivery attempts<\/p><\/li><\/ul><h2>Lost or Delayed Packages<\/h2><p>Once an order has been shipped, delivery responsibility transfers to the shipping carrier.<\/p><p>If your package is significantly delayed or lost, please contact us and we will do our best to assist in resolving the issue with the carrier.<\/p><h2>Damaged Items<\/h2><p>If your order arrives damaged, please contact us within 7 days of delivery and include:<\/p><ul><li><p>Your order number<\/p><\/li><li><p>Photos of the damaged item<\/p><\/li><li><p>Photos of the packaging<\/p><\/li><\/ul><p>Claims submitted after this period may not be eligible for replacement or assistance.<\/p><h2>Digital Products<\/h2><p>Digital products, online courses, and downloadable materials are delivered electronically and are not subject to shipping.<\/p><h2>Contact Us<\/h2><p>If you have any questions regarding shipping, please contact us at:<\/p><p><a href=\"mailto:support@theneonheaven.com\">support@theneonheaven.com<\/a><\/p><p>The Neon Heaven<br \/>Operated by Pro Digital Platforms LLC<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy Last Updated: May 2026 Thank you for shopping with The Neon Heaven. This Shipping Policy explains how we process, ship, and deliver physical products purchased through our website. Order Processing Orders are typically processed within 3\u20137 business days after payment confirmation. Processing times may vary during: High order volume periods Product launches Holidays [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3568","page","type-page","status-publish","hentry"],"arraysubs_restriction":"{\"enabled\":false,\"mode\":\"restrict\",\"visShow\":\"logged_in\",\"status\":[],\"roles\":[],\"products\":[],\"variations\":[],\"purchased\":[],\"lifetimeSpent\":\"\",\"condition\":\"and\",\"feature\":\"\",\"featureMatch\":\"has\",\"featureValue\":\"\",\"featureOp\":\">=\",\"aggregation\":\"sum\",\"deniedAction\":\"message\",\"message\":\"\",\"redirectType\":\"page\",\"redirectPageId\":0,\"redirectPageLabel\":\"\",\"redirectUrl\":\"\",\"loginRequired\":false,\"showToAdmins\":true}","_links":{"self":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages\/3568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/comments?post=3568"}],"version-history":[{"count":8,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages\/3568\/revisions"}],"predecessor-version":[{"id":3632,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages\/3568\/revisions\/3632"}],"wp:attachment":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/media?parent=3568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}