{"id":3564,"date":"2026-05-12T02:51:41","date_gmt":"2026-05-12T02:51:41","guid":{"rendered":"https:\/\/theneonheaven.com\/?page_id=3564"},"modified":"2026-09-06T14:26:11","modified_gmt":"2026-09-06T14:26:11","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/theneonheaven.com\/es\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3564\" class=\"elementor elementor-3564\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adbc1b5 e-flex e-con-boxed e-con e-parent\" data-id=\"adbc1b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<h2 data-interaction-id=\"8402583\" class=\"e-8402583-66839eb e-heading-base\">Refund Policy&nbsp;<\/h2>\n\t\t\t\t<div class=\"elementor-element elementor-element-bddb863 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"bddb863\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 class=\"PDq2pG_selectionAnchorContainer\" data-section-id=\"1fe5lpk\" data-start=\"1030\" data-end=\"1045\"><strong data-start=\"1047\" data-end=\"1079\" style=\"font-size: 15px; font-style: inherit; color: rgb(69, 79, 94);\">Last Updated: September 2026<\/strong><\/h1>\n<p data-start=\"1081\" data-end=\"1173\">At <strong data-start=\"1084\" data-end=\"1103\">The Neon Heaven<\/strong>, we want you to feel confident when joining the 3D Neon Sign Academy.<\/p>\n<p data-start=\"1175\" data-end=\"1276\">We offer a <strong data-start=\"1186\" data-end=\"1218\">7-Day Satisfaction Guarantee<\/strong> on eligible course purchases, subject to the terms below.<\/p>\n<h3 data-section-id=\"k10bnl\" data-start=\"1278\" data-end=\"1313\">1. 7-Day Satisfaction Guarantee<\/h3>\n<p data-start=\"1315\" data-end=\"1478\">If you purchase the <strong data-start=\"1335\" data-end=\"1359\">3D Neon Sign Academy<\/strong> and decide that it is not the right fit for you, you may request a refund within <strong data-start=\"1441\" data-end=\"1477\">7 calendar days of your purchase<\/strong>.<\/p>\n<p data-start=\"1480\" data-end=\"1515\">To request a refund, contact us at:<\/p>\n<p data-start=\"1517\" data-end=\"1544\"><strong data-start=\"1517\" data-end=\"1544\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1519\" data-end=\"1542\">hello@theneonheaven.com<\/a><\/strong><\/p>\n<p data-start=\"1546\" data-end=\"1656\">Please include your name, email address used for your purchase, order number, and the reason for your request.<\/p>\n<h3 data-section-id=\"t6tncp\" data-start=\"1658\" data-end=\"1686\">2. Digital Course Access<\/h3>\n<p data-start=\"1688\" data-end=\"1849\">The 3D Neon Sign Academy is a digital educational product that provides immediate access to online course content, videos, resources, and downloadable materials.<\/p>\n<p data-start=\"1851\" data-end=\"1965\">By purchasing the course, you acknowledge that access to the digital content may begin immediately after purchase.<\/p>\n<p data-start=\"1967\" data-end=\"2117\">Where applicable law permits, once digital content has been accessed, downloaded, or substantially consumed, eligibility for a refund may be affected.<\/p>\n<h3 data-section-id=\"6ddbul\" data-start=\"2119\" data-end=\"2148\">3. Downloadable Materials<\/h3>\n<p data-start=\"2150\" data-end=\"2200\">The Academy may include digital resources such as:<\/p>\n<ul data-start=\"2202\" data-end=\"2278\">\n<li data-section-id=\"1pgl3nv\" data-start=\"2202\" data-end=\"2213\">Templates<\/li>\n<li data-section-id=\"1y4mf7o\" data-start=\"2214\" data-end=\"2228\">Vector files<\/li>\n<li data-section-id=\"1j4apxl\" data-start=\"2229\" data-end=\"2235\">PDFs<\/li>\n<li data-section-id=\"1xrgjs1\" data-start=\"2236\" data-end=\"2244\">Guides<\/li>\n<li data-section-id=\"123z688\" data-start=\"2245\" data-end=\"2260\">Project files<\/li>\n<li data-section-id=\"1qt9j9x\" data-start=\"2261\" data-end=\"2278\">Bonus materials<\/li>\n<\/ul>\n<p data-start=\"2280\" data-end=\"2470\">Because these resources are digital and can be retained after download, refunds may be limited where permitted by applicable law once downloadable materials have been accessed or downloaded.<\/p>\n<h3 data-section-id=\"iytxut\" data-start=\"2472\" data-end=\"2496\">4. Course Completion<\/h3>\n<p data-start=\"2498\" data-end=\"2654\">Our 7-Day Satisfaction Guarantee is intended to give students a reasonable opportunity to experience the Academy and determine whether it is right for them.<\/p>\n<p data-start=\"2656\" data-end=\"2834\">Refund requests may be denied where permitted by applicable law if the course has been substantially completed or a substantial portion of the course materials has been consumed.<\/p>\n<h3 data-section-id=\"1qljff5\" data-start=\"2836\" data-end=\"2880\">5. Fraudulent or Abusive Refund Requests<\/h3>\n<p data-start=\"2882\" data-end=\"3097\">We reserve the right to review refund requests involving suspected fraud, unauthorized use, repeated purchases and refund requests, account sharing, redistribution of course materials, or other abuse of the Academy.<\/p>\n<p data-start=\"3099\" data-end=\"3212\">Nothing in this policy limits any rights that cannot legally be waived under applicable consumer protection laws.<\/p>\n<h3 data-section-id=\"1vt8zjv\" data-start=\"3214\" data-end=\"3238\">6. Refund Processing<\/h3>\n<p data-start=\"3240\" data-end=\"3355\">If your refund request is approved, the refund will be issued to the original payment method used for the purchase.<\/p>\n<p data-start=\"3357\" data-end=\"3443\">Processing times may vary depending on your payment provider or financial institution.<\/p>\n<h3 data-section-id=\"own50y\" data-start=\"3445\" data-end=\"3467\">7. Consumer Rights<\/h3>\n<p data-start=\"3469\" data-end=\"3605\">This Refund Policy does not exclude or limit any mandatory consumer rights that apply to you under the laws applicable to your purchase.<\/p>\n<p data-start=\"3607\" data-end=\"3751\">If a mandatory legal right provides a different refund, cancellation, or withdrawal period, that right will apply to the extent required by law.<\/p>\n<h3 data-section-id=\"dtfvg0\" data-start=\"3753\" data-end=\"3767\">8. Contact<\/h3>\n<p data-start=\"3769\" data-end=\"3849\">If you have questions about this Refund Policy or your purchase, please contact:<\/p>\n<p data-start=\"3851\" data-end=\"3907\"><strong data-start=\"3851\" data-end=\"3870\">The Neon Heaven<\/strong><br data-start=\"3870\" data-end=\"3873\"><strong data-start=\"3873\" data-end=\"3883\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3884\" data-end=\"3907\">hello@theneonheaven.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund Policy&nbsp; Last Updated: September 2026 At The Neon Heaven, we want you to feel confident when joining the 3D Neon Sign Academy. We offer a 7-Day Satisfaction Guarantee on eligible course purchases, subject to the terms below. 1. 7-Day Satisfaction Guarantee If you purchase the 3D Neon Sign Academy and decide that it is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3564","page","type-page","status-publish","hentry"],"arraysubs_restriction":"{\"enabled\":false,\"mode\":\"restrict\",\"visShow\":\"logged_in\",\"status\":[],\"roles\":[],\"products\":[],\"variations\":[],\"purchased\":[],\"lifetimeSpent\":\"\",\"condition\":\"and\",\"feature\":\"\",\"featureMatch\":\"has\",\"featureValue\":\"\",\"featureOp\":\">=\",\"aggregation\":\"sum\",\"deniedAction\":\"message\",\"message\":\"\",\"redirectType\":\"page\",\"redirectPageId\":0,\"redirectPageLabel\":\"\",\"redirectUrl\":\"\",\"loginRequired\":false,\"showToAdmins\":true}","_links":{"self":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages\/3564","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/comments?post=3564"}],"version-history":[{"count":11,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages\/3564\/revisions"}],"predecessor-version":[{"id":6377,"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/pages\/3564\/revisions\/6377"}],"wp:attachment":[{"href":"https:\/\/theneonheaven.com\/es\/wp-json\/wp\/v2\/media?parent=3564"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}